Comments on: TransPerth customer service FAIL http://nickcowie.com/2008/transperth-customer-service-fail/ Web standards, accessibility and such like with a bias toward Government web sites Thu, 25 Feb 2010 03:29:41 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Nick http://nickcowie.com/2008/transperth-customer-service-fail/comment-page-1/#comment-37479 Nick Sun, 18 Jan 2009 15:35:52 +0000 http://nickcowie.com/?p=276#comment-37479 You click on the about us tab, select contact us from the left hand menu and then scroll through all the various phone numbers to find the email address or link to the complaints form in the bottom right hand corner. No exactly the logical place for it (or in accordance with the WA Government guidelines). Plus was it there in July last year? You click on the about us tab, select contact us from the left hand menu and then scroll through all the various phone numbers to find the email address or link to the complaints form in the bottom right hand corner. No exactly the logical place for it (or in accordance with the WA Government guidelines). Plus was it there in July last year?

]]> By: Baphomet http://nickcowie.com/2008/transperth-customer-service-fail/comment-page-1/#comment-37478 Baphomet Sun, 18 Jan 2009 14:57:58 +0000 http://nickcowie.com/?p=276#comment-37478 "About Us" tab in the top right corner, “About Us” tab in the top right corner,

]]> By: Gary Barber http://nickcowie.com/2008/transperth-customer-service-fail/comment-page-1/#comment-37307 Gary Barber Thu, 04 Sep 2008 15:03:55 +0000 http://nickcowie.com/?p=276#comment-37307 The complaints page doesn't surprise me at all. I can quote a few cases of other WA government agencies that should no better that have deliberately hidden their complaints or even contact and feedback pages. Seems they don't want any easy to use contact points. They just want to avoid contact with the public as much as possible. Reminds me of Yes Minister all too well. The complaints page doesn’t surprise me at all. I can quote a few cases of other WA government agencies that should no better that have deliberately hidden their complaints or even contact and feedback pages.

Seems they don’t want any easy to use contact points. They just want to avoid contact with the public as much as possible. Reminds me of Yes Minister all too well.

]]>